605 East Walnut Street Dickson, Tennessee 37055615-441-2830 or EMERGENCY - 24 Hours: 615-441-2830 and press 1Monday thru Friday 7:30am – 4:30pm

Services

At the Greater Dickson Gas Authority it’s our goal to improve the welfare of the communities we serve by providing quality natural and propane service at competitive rates.

Appliance Sales:
Customers can purchase natural or propane gas appliances, view our appliances, and talk with experienced sales representatives about the best applications for your needs.

showroom

Appliance Financing:
We offer interest free financing on our appliances for either 12-24 months.  Those payments can be added to your monthly gas bill.

Free “Service Calls” 
We provide a “no service charge”, within certain broad guidelines,  to the customer on our systems for work performed by our personnel during normal business hours.  We strive to be a favorable customer service company and we believe you shouldn’t have to pay for those extra service charges that other companies charge you for.  Providing customer service is why we’re in the business.   Every effort will be made to see that all calls are answered in a timely manner, and in most circumstances, during normal business hours on the same day.  Due to heavy seasonal overload of calls to be worked during the peak heating season (October through March), service calls may be rolled over to alternative dates to assist GDGA with handling of calls.

Listed below are some of our “no service charge” services we provide (during regular business hours);

checkmarkCheck for leaks for either natural or propane gas 24 hours a day
checkmarkAppliance safety inspection
checkmarkAppliance burner/controls adjustments (charge for parts/installation, if needed)
checkmarkPilot light turned-on and cut out
checkmarkResidential appliance disconnection for removal (piping capped but not removed)
checkmarkMeter turn-off, turn-on for new customers

Levelized Billing

GDGA offers levelized billing to qualified natural & propane gas customers.  Varying monthly bills due to higher gas usages in peak winter periods and the fluctuating costs of gas prices from gas producers may inconvenience our customers.  To alleviate this problem we offer this program to allow our customers to pay their total yearly bill amount in equal payments.  This plan allows you the customer to know in advance the amount of your monthly bill.

Natural Gas Levelized Billing Policy

Levelized Billing allows the customers the benefit of paying a more consistent bill amount throughout the year. The monthly levelized bills will generally be higher than the actual usage bill in the summer periods and lower than the actual usage bill in the winter periods. The monthly bill amount will also vary by a modest amount each month because the program recalculates the levelized amount. Levelized Billing will only reconcile if a request from the customer to be removed from the program or if gas service if terminated. Sign up for Levelized Billing Program may be done at any time during the year.

Requirements:

  • Residential and small commercial customers only.
  • Homeowners and rental customers are both eligible.
  • Customer must have a history of (1) one year of continuous service.
  • Customer’s account must have a Credit Rating of Excellent, Good or Normal
  • Customer’s account must start with a zero balance
  • Penalty will apply to budgeted amount.

If customer fails to pay, service will be discontinued in accordance with the Rules and Regulations of Greater Dickson Gas Authority.

If service is discontinued for nonpayment, customer would have to establish one (1) year of continuous service with a pay rating of Excellent, Good or Normal to reapply for Levelized Billing

Upon discontinuation of the program, either by the customer or Greater Dickson Gas Authority, customer will be required to pay any past due amounts or amounts owed in arrears at that time

Propane Gas Levelized Billing Policy

Levelized Billing allows the customers the benefit of paying a more consistent bill amount throughout the year. The monthly levelized bills will generally be higher than the actual usage bill in the summer periods and lower than the actual usage bill in the winter periods.  The monthly bill amount will also vary by a modest amount each month because the program recalculates the levelized amount. Levelized Billing will only reconcile if a request from the customer to be removed from the program or if gas service if terminated.  Sign up for Levelized Billing Program may be done at any time during the year.

Requirements:

  • Residential and small commercial customers only. Homeowners only.
  • Cash on Delivery (COD) customers are not eligible
  • Customer must have a history of gas service for 12 months at the same service address
  • Customer’s account must have a Credit Rating of Excellent, Good or Normal
  • Customer’s account must start with a zero balance
  • Penalty would apply to levelized amount

If customer fails to pay, service will be discontinued in accordance with the Rules and Regulations of Greater Dickson Gas Authority.

If service is discontinued for nonpayment, customer would have to establish one (1) year of continuous service with a pay rating of Excellent, Good or Normal to reapply for Levelized Billing.

Upon discontinuation of the program, either by the customer or Greater Dickson Gas Authority, customer will be required to pay any past due amounts or amounts owed in arrears at that time.

  

Payment Locations:

Payment of gas bills can be made at either of our offices located at 605 East Walnut Street, Dickson, Tennessee or 2025 River Road, Clarksville Tennessee.
An after hours depository is located within our drive thru at our Walnut Street, Dickson location only.
We have Kiosk Pay Stations at both Locations.
For your convenience, we also have some banks designated as pay stations.
Pay stations accept current bills only.

Those designed locations are:

checkmark  Bank of Dickson

checkmark  Community Bank & Trust

checkmark  First Bank

checkmark  First Federal Bank

checkmark  Heritage Bank

checkmark  Pinnacle Bank

checkmark  Traditions First Bank

checkmark  TriStar Bank

Senior Net Program:

The Senior Net program is designed for senior customers who receive a retirement, disability, or survivor’s benefit from social security, or a Veterans Administration Pension, and they receive their monthly income too late to avoid paying the larger gross amount of their bill.  To qualify you must be a residential customer and have a satisfactory pay rating and receive your monthly income too late to avoid paying the gross amount of your bill.  Also, you must complete a Senior Net Program Application certifying the fixed income is needed to pay your monthly gas bill.  Once your application is approved, you will be allowed to pay the net amount of your bill if you must pay after the due date.  However, this program does not prevent disconnection of service if you do not pay your bill monthly.

Bank Draft Payment Plan:

This plan allows you to avoid the inconvenience of having to write a check to pay your gas bill.  By this plan you don’t have to worry about your payment being delayed or lost in the mail and not being paid when you are out of town or on vacation.  To take advantage of this plan you must come into the office and complete the necessary forms so as to draft the amount from your banking institution.

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